Shipping policy

We ship Reindeer Organ Complex worldwide from our own stock. One to two working days to pick and pack, then three to five working days in transit, so about five working days from order to doorstep.

Where we ship

Worldwide. If you can receive post, we can get a jar to you.

A small number of addresses are blocked by our carriers or by local customs rules on supplements. If yours is one of them, checkout will tell you before you pay. If you want to check first, email hello@arcticorgans.com with your country and we will give you a straight answer.

How long it takes

We hold our own stock. Nothing is made to order and nothing waits on a supplier, so your jar is on a shelf in our warehouse the moment you order.

• Picking and packing: one to two working days.
• In transit: three to five working days.
• Total: about five working days from the moment you order.

Working days are Monday to Friday. Weekends and public holidays are not working days, so an order placed on a Friday evening starts its clock on the Monday.

Transit times are the carrier's figures and they hold true the vast majority of the time. Remote addresses, islands, customs checks and bad weather can add a few days. We will tell you if we see a parcel sitting still.

What shipping costs

Standard worldwide shipping is included with every subscription order. There is nothing to add at checkout and no surprise handling fee.

If a faster courier option is available for your address, it will be shown at checkout with its cost next to it, before you pay. You choose it or you ignore it.

Subscription deliveries

Reindeer Organ Complex is sold on subscription only, delivered every four weeks. Each jar holds sixty capsules, which is thirty servings at two capsules a morning, so one jar covers you until the next one lands.

Your renewal is picked and packed on the same one to two working day timeline as your first order, and it ships the same way. You get a dispatch email with tracking every time, so you are never guessing where your next jar is.

Need to change the delivery address, skip a month or pause for a while? Do it from your account before your renewal date, or email hello@arcticorgans.com and we will sort it. Once a parcel is packed and handed to the carrier we cannot pull it back, so give us a little notice.

Tracking your parcel

As soon as your order leaves us you get an email with a tracking link. Tracking can take up to twenty four hours to show its first scan, so an empty page on day one is normal and not a reason to worry.

You can also follow your parcel on our Track my order page using your order number and the email address you ordered with.

If tracking has not moved in five working days, email hello@arcticorgans.com with your order number and we will chase the carrier for you.

Getting your address right

We ship to the address exactly as you type it, so please check it before you confirm. Flat or apartment number, building name, postcode, all of it.

If you spot a mistake, email hello@arcticorgans.com straight away with your order number and the correct address. If the parcel has not been handed to the carrier, we will fix it at no cost. If it has already gone, we have to wait for it to come back to us, and we will reship it to the correct address once it does.

Parcels that are lost because the address given to us was wrong or incomplete are not covered by a free replacement. We will always try to help you recover them.

If a delivery fails

Most carriers will try to leave your parcel in a safe place, with a neighbour, or at a local pickup point, and they will leave a card or send a text telling you which.

Parcels usually sit at a depot or pickup point for a limited window before the carrier sends them back to us. Collect yours inside that window if you can. If a parcel comes back to us unclaimed, we will contact you and reship it once we have confirmed the address, and we may ask you to cover the second shipping leg.

If you know you will be away, change your delivery address or skip the month in your account before your renewal date.

Customs, duties and import taxes

Orders travelling outside our home country may attract import duty, customs charges or local sales tax. Those charges are set by your government, not by us, and they are your responsibility as the importer.

We cannot tell you in advance what your country will charge, and we cannot pay it on your behalf. If you are unsure, your local customs office can tell you how food supplements are treated where you live.

Every parcel is declared honestly with its real contents and real value. We will not label an order as a gift or declare a lower value, so please do not ask.

If a parcel is refused or destroyed by customs, or returned to us because an import charge went unpaid, we cannot refund the shipping leg. Email hello@arcticorgans.com and we will work out the fairest outcome with you.

Lost or damaged parcels

It is rare, but it happens. Here is how we handle it.

Lost: if tracking shows no movement for ten working days on a domestic order, or twenty working days on an international one, email hello@arcticorgans.com with your order number. We open a claim with the carrier, and once it is confirmed lost we send a replacement free of charge, or refund you in full if you would rather.

Marked delivered but missing: check safe places, neighbours and your local pickup point first, then email us within seven days of the delivery scan. We will investigate with the carrier and put it right.

Damaged: email us within seven days of delivery with a photo of the jar and the outer packaging. We will replace it. Do not throw the packaging away until we have spoken.

Returns and refunds

Every order is covered by our thirty day money back guarantee. One rule before you post anything back to us, and it matters: message hello@arcticorgans.com first and wait for our reply. Parcels sent back without being agreed with us cannot be tracked to your order and cannot be refunded.

Once a refund is agreed, it is processed within three to seven working days. The full detail sits on our Refund policy page.

Still got a question

Our FAQ covers most of them. If yours is not there, email hello@arcticorgans.com or use the Contact page. A real person reads every message and we answer within one working day.