Contact us

One inbox, one real person reading it. Email hello@arcticorgans.com and you will hear back within one working day, Monday to Friday.

Email us

Everything comes to one place: hello@arcticorgans.com

We answer within one working day, Monday to Friday. Messages sent over the weekend are picked up on Monday morning.

We do not run a phone line. Email keeps a written record of what was agreed, which is better for you and for us.

What to put in your message

Give us these three things and most questions are settled in one reply, with no back and forth.

• Your order number, which is in your confirmation email
• The email address you used at checkout, so we can find your account
• What is wrong, or what you want changed, in your own words

If something arrived damaged, attach a photo. It saves us asking for one.

Order questions

Where it is, when it lands, wrong address, missing parcel. Send the order number and we will look it up.

We hold our own stock, so nothing waits on a supplier. It takes one to two working days to pick and pack your jar, then three to five working days in transit. About five working days in total, worldwide.

If you already have a tracking number, start with Track my order. If the tracking has not moved in three working days, email us and we will chase it. Delivery times and duties are set out in our shipping policy.

Subscription changes

Reindeer Organ Complex is a subscription, delivered every four weeks. You are in charge of it, not us.

You can change the delivery date, update your card or address, skip a month, pause, or cancel outright. Most of it is self serve in Manage subscriptions.

If you would rather we did it, email us before your next renewal date and say what you want changed. We will make the change and confirm it in writing. No retention script, no hoops.

Returns and refunds

There is a thirty day money back guarantee on your first jar.

Message us at hello@arcticorgans.com before you send anything back. We will confirm the return and tell you where to send it. Parcels posted back without that confirmation can go missing in our warehouse and we cannot refund what we cannot trace.

Once a refund is agreed, it is processed within three to seven working days. Your bank may take a little longer to show it. The full detail is in our refund policy.

Questions about the capsules

How to take them, what is inside, how it sits alongside other supplements, what to expect in the first few weeks. Ask us anything and we will give you a straight answer.

The common ones are already answered on the FAQ page, so start there if you are in a hurry. If you take prescription medication or have a medical condition, speak to your doctor before starting any new supplement.

Press and wholesale

Same inbox. Put PRESS or WHOLESALE at the front of the subject line so it reaches the right person quickly.

• Press: tell us your publication, the angle and your deadline. We can supply product images, ingredient detail and sourcing information.
• Wholesale and stockists: tell us your store or clinic, the country you trade in and the volumes you have in mind.
• Affiliates and partnerships: tell us where your audience is and what you have run before.

Company details

Arctic Organs trades online only, at arcticorgans.com, and ships worldwide from our own stock. We do not have a shop counter or a walk in address, so email is the way to reach us.

For anything to do with your personal data, including a copy of what we hold or a deletion request, email the same address and read our privacy policy first.